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Delete your account

This page is for SkyShopper — the duty-free price-comparison app (Android package com.goskyshopper.app) and the website goskyshopper.com, operated by THEAARA PRIVATE LIMITED. You can delete your account and the data tied to it at any time.

Delete it in the app

  1. Open the SkyShopper app and sign in.
  2. Tap Me in the bottom bar.
  3. Scroll down to Settings and tap Delete Account.
  4. Tap Delete my account, then Yes, delete it. Deletion happens straight away.

Delete it without signing in

On this page, enter the email address you signed up with. We email a link to that address; it works for one hour. Open it and press Yes, delete my account. The link only goes to the account's own address, so nobody else can delete your account.

Can't sign in or receive the email? Write to support@goskyshopper.com from the address on the account and we will delete it for you.

Never created an account? Use Delete this device's data below, on each device you used.

What is deleted

  • Your account: email address, password and name
  • Your profile: home airport and passport country
  • Your wishlist, saved trips and purchase history
  • Messages you sent us through the support form
  • Your usage and error records — including the anonymous ones recorded on the devices you used SkyShopper on

Deletion is permanent and cannot be undone.

What is kept, and for how long

  • Daily totals (for example, visits and product views per day and per airport): Kept indefinitely. They contain no visitor identifier, account, IP address or search text and cannot be traced back to you, so they are not changed when an account is deleted.
  • Data that Google's and Meta's tools received, if they were active for you: Held by Google and Meta under their own policies; we cannot delete it from their systems. Use their controls: myaccount.google.com and facebook.com/privacy.
  • Emails already in our support inbox: Deleted by hand on request — write to support@goskyshopper.com.
  • Database backups: Deleted data may persist in encrypted database backups for up to 7 days after deletion, after which the backup containing it is removed.
  • Files: We do not store any files from you — no photos, documents or uploads. The only files we hold are product images from the airport shops, which contain no personal data, so there are no files of yours to delete.

Full details are in our Privacy Policy (sections 7 and 10).